Attracting talent is just the start. At TJX, we believe our Associates are core to our success and, as such, we invest in training and mentoring. Our senior leaders consider teaching and mentoring a key priority to support career development.
Training happens throughout the organization and in a variety of settings, including in our stores, distribution and processing centers, and corporate offices. Some is formal, through courses offered in our learning centers and virtually, and some is informal, such as in huddles or through real-time feedback on the job. It was important to us to maintain our commitment to talent development while navigating changes to our work environments following the onset of the COVID-19 pandemic. As a result, we have been approaching our learning opportunities differently, offering more formal training classes online and connecting remote Associates through virtual formats. No matter the location or format, formal or informal, our career development initiatives are designed to foster open communication and relationship building, which are both key parts of our culture.